Shipping policy
Sweetgrass Emporium Shipping Policy
At Sweetgrass Emporium, we aim to deliver your handcrafted products with care and efficiency. Below is our shipping policy to ensure transparency and a seamless experience for our valued customers.
Processing Times
- Handcrafted with Care: All products are made in small batches to ensure quality. Please allow 3-5 business days for order processing before shipment.
- High-Demand Periods: During holidays, sales, or product launches, processing times may extend to 7-10 business days.
Shipping Rates and Options
- We offer flat-rate shipping for all U.S. orders starting at $5.95.
- Free standard shipping is available for orders over $50.
- Expedited shipping options are available at checkout for an additional cost.
Delivery Times
- Standard shipping: 3-7 business days after processing.
- Expedited shipping: 1-3 business days after processing.
- Delivery times may vary based on your location and carrier delays outside our control.
International Shipping
- Currently, we only ship within the U.S.
- If you’re interested in international shipping, please contact us at sweetgrassemporium@gmail.com to discuss options.
Order Tracking
- Once your order is shipped, you will receive a confirmation email with a tracking number. Use this to monitor your delivery status.
Lost or Damaged Packages
- If your package is lost or damaged in transit, please contact us at sweetgrassemporium@gmail.com within 7 days of the expected delivery date. We’ll work with the carrier to resolve the issue promptly.
Local Pickup
- For customers in Lincoln, Nebraska, we offer local pickup by appointment. Select the local pickup option at checkout, and we’ll email you with instructions.
Questions?
If you have any questions about shipping, feel free to email us at sweetgrassemporium@gmail.com.
Thank you for choosing Sweetgrass Emporium for your artisan-crafted skincare needs!